What is your typical process for working with a new customer?
In this day in age, it is so easy to communicate electronically on anything we need done. I am all about what works best for my client. Whether its face-to-face, email, text or a phone call, whatever is most convenient for the client, is what will work for me.
Pictures of past projects, digital images of designs and logos, screenshots and even items you may see on a clothes rack have all been shared with me through email or text. This is a great way for me to know exactly what you are looking for.
I want to build a relationship with anyone who reaches out to me. My clients are entrusting me with their job (big or small) and I want to make a great first impression that the job will be handled professionally and in a timely manner.
What education and/or training do you have that relates to your work?
I spent countless hours learning my machines inside and out. I have completed online Embroidery Basic and Intermediate courses. Most of my experience is self-taught and learned through trial and error. I have the world at my fingertips and follow multiple vendor blogs and pages.
How did you get started doing this type of work?
I was encouraged by my family and friends to take this leap when I was looking for something new. I was approaching 40, and felt it was time to do something that I wanted to do. With the help of a very good friend, I invested in my equipment. I set up shop in my basement and the rest is history.
What types of customers have you worked with?
Local schools, sports teams, businesses large and small, family, benefits, golf outings, farms, you name it – there is something in the this business for everyone!
Describe a recent project you are fond of. How long did it take?
More than once I’ve gotten that call or message that a family wishes to create a t-shirt to honor or remember a loved one with.
It was mid-May; I was following my daughter around on the golf course watching her game when I received a Facebook messenger post. It was from a young lady who had lost her brother in a tragic accident over the past weekend. His funeral would be held the following Saturday and they wanted to get a small order of t-shirts created in his memory. She realized it was only 4 days away and wanted to know if it was even possible.
These are the jobs I will not turn down.
I understand how important it is for the family, and I explain to them that it can be done.
By Friday afternoon, she was picking her order up on my doorstep. Under the circumstances, it was not a joyous occasion, but I knew how much it meant to the family to have been able to create these shirts for their loved one.
What advice would you give a customer looking to hire a provider in your area of work?
Build a relationship with a designer/printer – especially if you are a repeat buyer. Using a smaller print shop allows a customer to purchase one or two items in a pinch, versus a large bulk order.
What should the customer know about your pricing (e.g., discounts, fees)?
My print pricing is all based on quantities, I offer the most competitive price that I can with the products that I have access too.
Any additional fees are minimal. These fees may be for expediated shipping charges, color changes or custom color matching during the printing process.
Most embroidery files need to be digitized into a certain file format for my machine to read. The fee is based on the stitch count of the file. This is generally a one-time fee, however, if revisions are needed, there may be additional charges.
What companies do you use as suppliers?
SanMar, S&S Activewear, White Bear Clothing, Augusta Sportswear, Pennant Sportwear, AlphaBroder, Epic Sports, Outdoor Caps